Privacy Policy

The following Privacy Policy outlines how your personal information is collected, used and shared when you browse or make a purchase from (the Site) or from any other outlet representing Wolf & Ivy UK Ltd (the Company), registered in England and Wales under company number 13329313.

Information We Collect

When a visitor comes to the Site, certain information is automatically collected from your device, including information from your web browser, IP address, time zone, currency and relevant cookies which are installed on your device.  As you browse through the site, additional information is collected regarding which pages or products you interact with, terms which you search, which websites referred you to the site and any information requests you may make.  This automatically collected data is known as 'Device Information'.

Additionally, some further personal information is collected when you purchase or attempt to purchase from the Site.  This includes your name, address, billing details, contact email address and telephone numbers and payment information.  These detail specifics are recorded as 'Order Information'. 

In this Privacy Policy, both Device Information and Order Information is treated as 'Personal Information', being any information which can be directly identifiable of an individual. 

How We Use Your Personal Information

Device Information allows us to screen for potential fraudulent activity or any other activity which may pose a risk to the Site.  Additionally, the information gathered will be used more generally to form analytics about how our customers interact with the Site, which in turn provides the information which we can utilise to further improve the Site and monitor the success of any marketing and advertising campaigns. 

Order Information is collected to allow us to process your order, particularly in reference to processing of payment information, arranging shipping of items and providing invoices and/or order confirmations where required.  We also use Order Information for:

  • Communicating with you regarding your order, if necessary;
  • Screen orders for any potential risk or fraud;
  • Respond to queries you have put to us;
  • Provide you with further information or advertising relating to the products we offer at a future date, if doing so is in line with the preferences which you have selected. 

Sharing Your Personal Information 

We many share your Personal Information if this means to comply with applicable laws and regulations, or in response to a subpoena, search warrant or any other lawful request for information which we may receive, or to otherwise protect the rites of the Site and Company.  Outside of this, we will never sell on Personal Information to a third party, or share your information without your prior consent. 

Data Retention

All information collected whilst browsing and placing any order through the Site will be maintained for our records, unless and until you make a request known for us to delete this information.

Changes to the Policy

We may review and make amendments to this Privacy Policy over time in order to reflect changes in our practices, for safety requirements or other operational and legal requirements.